Communicate. Engage. Measure. Comply. Satisfy.
Clear communications, personalized attention and care coordination directly impact satisfaction, referrals and compliance in senior care communities. Unfortunately, the time needed to effectively carry out these steps often creates unmanageable demands on staffing. CareShare Manager® transforms eldercare centers into highly engaged senior living communities. With one simple and powerful solution, you can streamline workflow; assess, track and predict based on real data; increase the flow of communications; build engagement; and accelerate the well-being of residents and satisfaction of families while ensuring care coordination and compliance. Its single-log-in solution for senior living and care communities also simplifies the flow of referrals and transitions between levels of care, creating new revenue development opportunities.
Specially Designed for Care Communities
Senior Facilities
Easily adapt to the needs of communities of any size, operating independently or as part of a multi-location or multi-specialty system. CareShare is affordable and brings a rapid return on investment.
Assisted Living Centers
Coordinates communications, activities, scheduling, and tracking for care providers, volunteers, residents, and family members.
Long-Term Care
Transitions smoothly between levels of care, promotes care coordination, and integrates with EHR and other care management tools.
The Benefits
CareShare’s care coordination and relationship management system is designed for communications, engagement and information tracking in care communities. Integrated cloud-based software captures, exchanges and analyzes information between staff, volunteers, family and outside professionals, and frees valuable time to focus on residents.
The CareShare Difference: CareShare Manager®
Created specifically to meet the unique needs of senior living communities, CareShare Manager® delivers significantly more advantages than simple add-ons to other software. Its integrated functionality spans from engagement to care coordination to compliance.
Simplifies the Process
Using CareShare Manager®, staff automates and simplifies the time-consuming tasks of planning, conducting and tracking activities to engage residents, coordinate care with outside professionals and lower compliance risk, generating more outcomes in less time.
Supports Healthy and Robust Care Communities
There are many demonstrated advantages of using CareShare. Five examples include
•The Maplewood, a long-term care facility, chooses to proactively communicate to families about the scope and quality of care provided. It substantially reduced the number of hours spent on phone calls and inquiries from anxious or unhappy families by an average of 60%. This led to an estimated $2200 savings in labor costs monthly.
• The Maplewood team also discovered the immeasurable value of providing real-time, 24-hour family access to information about their loved ones. This was especially meaningful for families who lived in distant communities or in different time zones.
• Another crucial business consideration was the ability to increase transparency through communication and reporting, supporting a reduction in legal risk. The cost of a single lawsuit can average $250,000 for a facility.
• Research demonstrates the business impact of family engagement and communication on increasing satisfaction, online ratings, and referrals. CareShare is a significant differentiator for communities.
• By utilizing CareShare, the Maplewood also increased its occupancy rate. Nationwide, one occupied bed increases a facility’s gross revenue by an average of $4000/month. To further supplement revenue, some communities have decided to provide the CareShare benefit at a small per-bed fee.
The Comprehensive Solution for Senior Care
Engagement & Care Coordination
A significant and risky gap in senior care operations is the coordination of services, especially integrating with outside providers. This can lead to disruptions in care management, lack of services provided, unnecessary handling of paper and residents who are lost to other communities.
With the recent CMS and state guidelines for care coordination, the operational and compliance burden on staff has substantially increased. With CareShare Connected, these frustrations disappear. It is the only comprehensive solution available that integrates both engagement and care coordination management.
A few of the advantages CareShare Connected brings to senior care communities include:
- Automates care coordination, management and reporting of services from outside professionals, including physicians, clergy and therapists
- Digitally checks in professionals, volunteers and families, captures the COVID survey and automatically records and reports the information
- Instantly alerts staff when support resources arrive for a resident visit
- Documents service provided, resident status changes, and follow-up plans
- Closes the care continuum loop
- Provides reports and data to meet CMS and state compliance requirements
Additional Benefits
Residents & Families
- Provides robust information to families about their loved one
- Identifies resident health changes for care updates and avoids hospital admissions
- Integrates care so residents return to the community after receiving offsite services
- Ensures a complete and easily-accessible digital record for each resident accessible by families and staff
- Instant notifications when the resident is receiving onsite care from an external provider; no more surprises for families and staff
Operations
- Interfaces with external vendor software, such as EMRs, to reduce redundancy
- Eliminates paper and multiple tasks for the same purpose
- Tracks and quickly retrieves data from a single cloud-based system
- Real-time notifications and information capture: eliminates transcribing notes between systems; provides the ability to interface with outside providers immediately
- Streamlines operational management and reduces time in duplicative work
- Provides fully-integrated information about resident needs and activities, not currently available in many senior living environments
- Substantially reduces time to complete required processes
- Meets compliance requirements
- Promotes community excellence and differentiation for future resident attraction
Bottomline Support
CareShare Connected delivers a rapid return on investment with savings in staff time, reduction of errors, reduced resident turnover, and decrease of compliance risk. Highly affordable for communities of all sizes, the fixed monthly fee is based on facility size for budgeting consistency. Its flexible structure also enables facilities to add a communication and care coordination charge to resident billing to further support the bottom line.
Creating Higher Touch, More Engaged Senior Living Communities
Clear communications and personalized attention directly impact satisfaction and referrals to senior care communities. The time and effort associated with effectively managing resident and family communications often creates challenging demands on property staff.
CareSharePlus™ is a care documentation and communications platform, with an associated mobile app for residents and families. The powerful package streamlines workflow, improves the timeliness and flow of communications to family members, and builds resident engagement. Enhance the well-being of your residents and the satisfaction of their families while meeting regulatory requirements with CareSharePlus!
CareSharePlus™ Mobile App Features, Available on iOS and Android;
For Residents:
- General community information
- Real-time community activities schedule and “add to my calendar”
- Daily dining menus with optional meal delivery menus/ordering
- Community-to-resident messaging
- On-demand video library
For Families:
- Activity schedule “family view” with participation notes
- Community-to-family messaging
- Notifications on appointments, visits, and changes in condition CareSharePlus™ is Specially Designed for Care Communities
Easily adapts to the needs of communities from 60 to 300+ beds
- Package is available for independent operators (single location) and multi location/multi-specialty = systems
- Coordinates communications, activities, scheduling, and tracking for care providers, volunteers, residents, and family members.
- Transitions smoothly between levels of care and coordinates with EHR, visitor check-in and other care management tools
